Terms of Service

Effective: 2026-05-24

What RoadService.app is

RoadService.app is a dispatch broker that matches heavy-duty truck drivers with independent mobile mechanics. We are not a mechanic, repair shop, payment processor, or insurer. We do not own the trucks, employ the mechanics, or guarantee outcomes.

Mechanic relationship

All mechanics listed on RoadService.app are independent contractors with their own business, insurance, and licensing. RoadService.app screens mechanics for active commercial general liability and commercial auto insurance and a completed W-9 before allowing them to bid. Mechanics set their own prices; we add a dispatch markup and present a single quote to drivers.

Payment

You pay the mechanic directly at the site of service. RoadService.app does not collect or hold your funds. Acceptable payment methods are negotiated between you and the mechanic at the time of service and may include cash, card-at-truck, check, Zelle, Venmo, or other agreed method. RoadService.app separately invoices the mechanic for our dispatch commission on the quoted spread.

Cancellations

Before you accept a quote: free to cancel anytime. After you accept and a mechanic is dispatched: the mechanic may be en route or on site; a dispatch fee may apply per the agreed terms with that mechanic. Contact dispatch at 1-855-744-2223 to coordinate.

Disputes

If the service was not performed to your satisfaction or the amount charged differs from the accepted quote, open a dispute via the "How did it go?" screen in the driver app or by emailing support@rigdispatch.com within 24 hours. We review evidence from both sides and mediate but cannot guarantee a specific outcome. Mechanic liability for damages caused during service is between you and the mechanic; their commercial insurance is the appropriate recourse.

Limitation of liability

RoadService.app is a marketplace and not liable for the acts or omissions of mechanics. To the maximum extent permitted by law, our aggregate liability for any claim is capped at the dispatch fee for the specific transaction in question. WE PROVIDE THE PLATFORM "AS IS" WITHOUT WARRANTIES OF ANY KIND.

Acceptable use

No fraudulent requests. No abuse of mechanics or staff. Misuse may result in account suspension and forfeiture of dispatch fees paid.

Governing law

These terms are governed by the laws of the State of Texas, USA. Disputes resolved in Travis County, TX.

Changes

We may update these terms; material changes will be communicated by email with 30 days' notice.

Contact

support@rigdispatch.com · Albert's Road Service LLC · 1-855-744-2223