Privacy Policy

Effective: 2026-05-24

What we collect

To match you with a mechanic we collect: your name, phone number, email, GPS location at the time of the request, vehicle make/model/VIN-last-4, fleet DOT number if provided, and the description of your problem. Mechanics additionally provide their business identity, Certificate of Insurance, W-9, and settlement preference.

How we use it

Driver contact info is shared with the mechanic who accepts your job so they can reach you on site. Mechanic identity + rating is shown to drivers reviewing quotes. We do not sell or share data with advertisers.

Payments

Payment is collected directly by the mechanic at the truck. RoadService.app is a dispatch broker and does not process card payments. We do not store card numbers. We do retain a record of the amount the mechanic reports collecting so we can issue weekly invoices for our commission on the quoted spread.

Retention

Job records (request, bids, accepted offer, completion proof, payment record) are retained for 7 years for tax and dispute resolution purposes. You may request deletion by emailing privacy@rigdispatch.com; we will redact PII and retain only aggregate records required by law.

Security

Data is stored encrypted at rest in Supabase Postgres (AES-256). Connections use TLS 1.3. Access is gated by per-user JWT auth. Row-level security policies are in place on all tables.

Children

RoadService.app is intended for commercial fleet operators and adult drivers. We do not knowingly collect data from anyone under 18.

Your rights (California / GDPR)

You can request a copy of your data, correction of inaccuracies, or deletion. Contact privacy@rigdispatch.com. We respond within 30 days.

Changes

Material changes posted here with 30 days' notice via email to your account.

Contact

privacy@rigdispatch.com · Albert's Road Service LLC · operations@rigdispatch.com · 1-855-744-2223