Protect the load and record the temperature
Keep doors closed, follow the shipper's temperature-control procedure, and record set point, supply-air and return-air readings, alarm codes, fuel level, and the time the problem began. Do not claim that a load is safe based only on a display reading. The carrier, shipper, receiver, insurer, or food-safety process may require specific documentation and disposition decisions beyond the mechanical repair.
Common mobile reefer-unit calls
Roadside refrigeration technicians commonly diagnose no-start conditions, low battery voltage, blown fuses, damaged belts, fuel starvation, clogged filters, sensor faults, electrical connections, and alarm conditions. Refrigerant leaks, compressor damage, failed coils, or control-module problems may need specialized tools, parts, certification, and a shop. Have the unit make, model, serial number, alarm code, and recent service history ready when you call a provider.
Separate refrigeration faults from trailer faults
A refrigerated trailer still has the same wheel ends, tires, brakes, suspension, lights, ABS wiring, air lines, doors, and landing gear as other trailers. A refrigeration technician may not carry heavy trailer-running-gear parts, and a mobile trailer mechanic may not be qualified or equipped for sealed refrigeration work. Describe both the temperature problem and any chassis or running-gear symptoms so you call the right kind of provider.
What to confirm with a reefer provider
Ask whether the provider services the exact Thermo King or Carrier unit, performs mobile work at your location, has the required refrigerant credentials, and can source likely parts. Agree on timing, the diagnostic or call-out charge, labor terms, payment expectations, and how additional work will be authorized — directly with that provider. A directory listing or capability tag is not a guarantee of current certification, parts stock, or availability.
When roadside repair may not be enough
Major compressor, evaporator, condenser, structural, electrical-harness, or refrigerant-system work may require a dedicated refrigeration shop. A provider may also recommend a temporary load-protection step or transfer rather than an on-site repair. RoadService.app does not determine cargo disposition or guarantee temperature recovery; those decisions remain with the responsible carrier, shipper, receiver, and qualified service professionals.